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About osbIndia

osbIndia is an offshore subsidiary of OneSavings Bank Group. osbIndia was incorporated in 2004 as a key part of the OneSavings Bank business strategy to provide operational service support. osbIndia works with the Bank’s trading brands in the UK, providing exceptional customer support and service delivery to new and existing customers. osbIndia also prides itself for offering operational excellence by devising and utilizing process improvements and functional efficiencies.

Our Teams

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Operations

Includes Mortgage Origination & Servicing, Savings, Customer Service, Quality Control and Strategic Operations

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IT

Includes infrastructure management, product development and support

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Support Services

Includes marketing, compliance & financial crime, risk analytics & reporting and infrastructure support

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Finance

Includes regulatory reporting and accounting

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Human Resource Management

Includes talent acquisition, people development, employee engagement and human resource management

ourteam

The OneSavings Bank group is recognised as a specialist lender offering residential, buy to let and commerical mortgages, secured loans and development finance funded by a retail customer proposition based upon the provision of good value long and short term savings. OSBIndia works with the OneSavings Bank's trading brands in the UK, providing exceptional customer support and service delivery to new and existing customers.

OneSavings Bank operates through its market leading brands, Kent Reliance, InterBay Commercial, Prestige Finance and Heritable Development Finance.

We enjoy long term relationships with our customers, delivering consistently high customer satisfaction scores, enabling us to maintain a strong retail funding base.

Our brands

OneSavings Bank trades as the following customer-facing brands:

Our Board of Directors

A strong leadership team with a wide range of expertise & knowledge of financial services driving strategic initiatives that position osbIndia as a value partner to the group

Community

An engaging social responsibility program that enables osbIndia to contribute meaningfully to society

Know more about CSR: Click Here

Interested in joining a great team?

People

High focus on people through – skill development, career progression, employee satisfaction and engagement.

Personal Development

Investment in people development to be able to build careers

Benefits

Comprehensive industry leading benefits for our employees

Join the team

To apply for our current openings please click on the links below

Test Engineer-Automation
18/07/18
Experience
2.5 to 3 years hands on experience
Qualifications
Graduate Degree

Detailed knowledge of the software development cycle and the defect resolution process is essential.

Detailed knowledge of Agile development/testing is essential.

Detailed understanding of structured test methods and processes covering manual and automated testing is essential.

Responsibilities

Should have banking / financial services domain experience

Responsible for develop / review automation test scripts

Responsible to analyse existing automation framework / propose new framework through feasibility study

Perform dry run of the completed scripts

Responsible for creating test cases / test data matching the requirements

Perform test case execution and log defects

Participate in defect triaging and provide data justification on the defects

Very good understanding of testing process and concepts

Excellent verbal and written communication skills

Qualification

Graduate degree / 3 Year Diploma is essential.

Certification in Automation Testing is desirable.

ISTQB foundation in Software testing is desirable

Experience Details

2.5 to 3 years hands on experience on QTP/ UFT, Automation framework development, client interaction, project management, team management

Good experience on VB Scripting

Excellent communication skills

Experience of testing core systems within the Financial Services industry is essential

Previous experience working with Mortgage and Savings products and systems is desirable

Knowledge of automation anywhere is desirable

Apply
Projects and Re-engineering Manager
18/07/18
Experience
3 years previous experience within the Financial Services
Qualifications
Graduation from a recognized university is essential

Responsibilities 

Lead and champion the development of the OSBI Project and Process Re-engineering team which current consist of 3 direct reports including experienced project managers and a senior business analyst lead to meet the short and long term business needs and capabilities across OSBi identifying and promoting best practices and procedures.

Understanding and input into the Group Project and Change policy and procedures and ensuring compliance.

Able to work at a detailed and high level promoting understanding of business processes and practices, engaging with a wide range of stakeholders across the Group to report on findings and areas of opportunity identified through process reviews and industry assessments.

Development and documenting the required framework and procedures surrounding areas of responsibility while also ensuring a robust quality framework is in place for areas of responsibility.

Core objective to transition all Savings and Lending processes currently carried out on legacy image and workflow systems to new platforms.

Report on identified process efficiencies and improvements from a processing and customer perspective and validating through business realization. 

Work closely with the operations teams to ensure all business requirements are fully understood, captured accurately and approved by key stakeholders.

As an ‘Operational Champion’ work closely with other key business functions required delivering the initiative/project and ensuring the operational requirements are accurately translated to all design and delivery of the solution obtaining the necessary approvals and sign offs.

Ensure all project documentation is accurately reflected and kept up to date at all times.  All project documentation and outputs to be aligned to the agreed business policy and procedures.

Actively support the tracking of actions logs and tasks lists ensuring the project stays on track. If any deviations against the plans occur, ensure these are escalated appropriately and timely. 

Conduct accurate and timely status report for all project and activity within area of responsibility.

Carry out reviews to ensure that any technical specifications required for the initiative/project is built to reflect the needs set out in the business requirement document and seek the operational acceptance of this solution through traceability.

Co-ordination and management of agreed meetings and workshops ensuring minutes are a true reflection of the meeting and agreed discussions and actions.

Support the business through business readiness, ‘Go-live’  stages of the project or change and post live issues within the warranty period

Conduct and input into lessons learned sessions with all stakeholders involved in the project.  Ensure all lessons are analyzed, feedback and where possible approaches changed/adopted to help the journey of the next initiative/project. 

Conduct and co-ordinate end to end process reviews aiming for optimal and effective process outcomes for the business and customer.

Regular and accurate production of key management information and reporting for areas of responsibility. 

Carry out effective R&D for process change opportunities to establish process improvement recommendations to improve processing across Operations and for all processing carried out by OSBi.

Manage required workshops to support user journey mapping and requirements utilising BOx and other project tools to document outcome and benefits.

Work closely with the UK Process Redesign and project teams with the aim for OSBI to be self-sufficient in delivering to agreed target operating model and transition into a BAU process for continuous improvement on areas of workflow and imaging.  

Ensure all work activity has robust and achievable project and resource plans to support delivery for projects owned by the team or where support is being given for other business projects.

Assigning ownership of activities to ensure delivery, reporting on any potential or identified risks timely

Input and maintain assigned RAIDD and action items assigned to the team.

Producing and maintaining effective milestone and project plans against agreed project objectives and tracking delivery against agreed plans.

Support the Business Automation and Transformation team in UK and Bangalore making recommendation for best processing opportunities to remove manual workaround and processing risk.

Engagement with the Training team to documenting and review training material relating to servicing processing changes.

Line Management & development responsibility for Transformation team ensuring monthly appraisals are completed and focus is given to the ongoing development and training of team to agreed quality standards and KPIs.

Completed data analysis reviews as required to assess information to make recommendations towards process reviews and business cases. 

Support with process reviews and internal and external audit reviews.

Ensure all Treating Customer Fairly requirements are met.

Deputize for Line Manager as required and complete ad-hoc duties as outlined by Line Manager. 

Maintain the company’s compliance standards and own compliance training

Qualification

Graduation from a recognized university is essential

Prince 2 foundation/practitioner, PMI or other project management or Change qualification is essential

Prince 2 foundation/practitioner, PMI or other project management or Change qualification is essential

Experience Details

3 years previous experience within the Financial Services sector in a Project management role is essential

2 years  previous experience of managing a Process and operational transformation is essential

3 years  previous Line Management and supervising of staff in a project and business analyst role is essential

2 years previous experience in automation, workflow and RPA technologies is desirable

Apply
Project Manager – Strategic Ops & Change
18/07/18
Experience
2 + years in a Project Management positon
Qualifications
Graduation from a recognized university is essential

Responsibilities

Lead and champion all key stakeholders involved with project delivery to meet the short and long term business needs and capabilities across the Group bringing external perspectives, identifying and promoting best practices and procedures.

Work within the agreed project and change operating frameworks, using agreed formats/documents and operating tools and where required input into the business policy and procedures.

Provide management support and evaluation against work stream delivery and performance against agreed project scope and objectives and take appropriate action where needed to ensure delivery and execution meets the requirements.

Work with the business, work stream leads and key stakeholders to ensure the various stages of the project delivery are understood, accepted and approved by key stakeholder within the agreed timelines.

Collaborate and own detailed project plans and high leveling planning documents to ensure that project delivery is being met by the agreed timeline

Engage with key stakeholders to influence the change solutions to meet business goals, scope and strategy requirements. 

Gain a good understanding of the required business objectives across core business processes, products and systems to provide advice and communicate in both a technical and user friendly language to meet all stakeholder expectations.

Be seen as a key SME within the business change function representing the function in core working and steering groups.

Own all Project documentation and planning documents e.g. PID’s / RAID’s / milestone and project plans ensuring they are managed and maintained effectively.

Prepare and provide regular reporting / status reports against agreed delivery timelines clearly documenting progress, any risks & issues against approved delivery producing consolidated reports considering status and updates from all key work stream leads and business impact.

Manage and reporting on project budget costs and expenditure as required. 

Coordinate and provide feedback to Line Managers on performance and delivery against assigned resource to support project delivery.

Identify key stakeholders and resources needed across the business and third parties to support the successful delivery of accurate and detailed project milestone and project plans.

Support with internal and external audit reviews ensuring deliverables and findings are addressed in a timely manner and full audit trails around delivery i.e. project documentation, sign offs, plans etc are available and accurate. 

Coach areas of the business who are not familiar with the project management framework. 

Carry out research and development sessions to making recommendations to support business cases for charge objectives.

Prepare business cases and project initiation documents ensuring scope, benefits, resource, and costs are fully understood and clearly documented before any project initiation is taken forward.

Provide regular communication to Project teams, Operations and business stakeholders ensuring they are informed of the change pipeline and readily prepared for the upcoming change.

Ensure regular and accurate production of key management information and reporting for areas of responsibility from a delivery, capacity and delivery perspective. 

Ensure monitoring and utilization of resources across teams to delivery against approved business projects and change identifying cross-programme interdependencies and addressing any conflicts.

Conduct and prepare high and low level assessments on project lessons learnt to establish areas of change needed to improve efficiency to support change delivery.

Deputize for Line Manager as required and complete ad-hoc duties as outlined by Line Manager. 

Maintain the company’s compliance standards and own compliance training

Qualification

Graduation from a recognized university is essential

Prince 2 foundation/practitioner, PMI or other project management or Change qualification is essential

Experience Details

2 + years in a Project Management positon with key experience focusing on saving and mortgage products within the Financial Services industry is desirable

2 years’ experience in line management and supervision of staff in a Project Management role is essential

Excellent communication skills both written and verbally is essential.

Experience of Charing and managing stakeholder meetings and process redesign workshops is essential.

Previous experience working with offshore operations in the UK is desirable 

Apply
Senior Business Analyst(Team Lead)
18/07/18
Experience
3 years in a Lead Business Analysis position
Qualifications
BCS in Business Analysis at a professional level or equivalent qualification is essential

 

Responsibilities:

Lead and champion the development of the OSBi business analyst team to meet the short and long term business needs and capabilities across the Group bringing external perspectives, identifying and promoting best practices and procedures.

Continually develop and enhance robust operating frameworks, working formats/documents and operating tools.

Provide line management support and continuous evaluation against team delivery and performance against functional objectives and take action where needed to ensure delivery and execution meets the requirements of the project scope.

Able to work at a detailed level, engaging with a wide range of stakeholders across the Group and third parties.

Ensure effective data analyst and reviews are carried out to support the business case, proposed projects and system requirements.

Lead and facilitate system, process improvement and project requirements workshops and resolve complex scoping issues and stakeholder conflicts.

Work with the business analysis team to ensure the quality of business requirements are produced, accepted and approved by key stakeholder within the agreed timelines.

Oversee end to end traceability against quality business requirements and system/functional specifications using appropriate tools and templates.

Collaborate in the planning, design, development and deployment of new applications and enhancements to exisiting applications.

Engage with key stakeholders to influence the solution of design to meet business goals, scope and strategy requirements. 

Gain a good understanding of the business objectives and develop knowledge across core business processes, products and systems to provide advice and communicate in both a technical and user friendly language.

Be seen as a key SME within the business change function representing the function in core working and steering groups.

Produce and manage the production of Business Requirement documentation, Functional and Non Functional Requirements documentation. Producing Operational Designs / Process Models/ Use Cases/ Story Epics and workflow diagrams where required. 

Contribute to Project documentation and planning documents e.g. PID’s / RAID’s / milestone and project plans.

Ability to conduct research into system issues and products as required.

Prepare and provide regular reporting / status reports against agreed delivery timelines clearly documenting progress, any risks & issues against the delivery.

Identify key stakeholders and resources needed across the business and third parties to support the successful delivery of accurate and detailed business requirements from a project and change perspective.

Collaborate and conduct research on software and hardware products to justify recommendations and to support purchasing efforts in line with Vendor Management policy and procedures.

Liaise with in-house staff responsible for maintenance and development of existing systems

Provide source material for preparation and maintenance of user manuals and other related documentation.

Deliver an effective and robust quality framework for function to ensure process risk is mitigated and where needed correct corrective action plans are in place to prevent re-occurrence.

Prepare Project and change business cases and project initiation documents ensuring scope, benefits, resource, and costs are fully understood and clearly documented before any project initiation is taken forward.

Support with internal and external audit reviews ensuring deliverables and findings are addressed timely. 

Line manage and coach all direct reports, including all aspects of performance management, development, conduct, sickness management, appraisals, employee administration and recruitment 

Maintain the company’s compliance standards and ensure timely completion of all mandatory on-line training modules and attestations

Provide regular communication to Project teams, Operations and business stakeholders ensuring they are informed of the change pipeline and readily prepared for the upcoming change.   

Input into the annual review of department and group policy, procedures and governance standards required across all areas of responsibility to ensure there is a robust framework being followed for all change & project initiatives.

Qualification

Graduation from a recognized university is essential

BCS in Business Analysis at a professional level or equivalent qualification is essential

Prince 2 Practitioner or equivalent qualification is desirable

Experience Details

3 years in a Lead Business Analysis positon with key experience focusing on saving and mortgage products within the Financial Services industry is essential

2 years’ experience in line management and supervision of staff in a business analyst role is essential

Extensive practical knowledge in importing data for use in reporting, spreadsheets, graphs and flow charts is essential.

Excellent communication skills both written and verbally is essential.

Previous experience working with Mortgage (Phoebus), Savings (Bastion) and Workflow (AWD) products and systems is desirable

Previous experience working with offshore operations in the UK is desirable 

Apply
Senior Business Analyst
18/07/18
Experience
3 years in a senior Business Analysis position
Qualifications
BCS in Business Analysis at a professional level or equivalent qualification is essential

Responsibilities:

Able to work at a detailed level, engaging with a wide range of stakeholders across the Group and third parties.

Ensure effective data analyst and reviews are carried out to support the business case, proposed projects and system requirements.

Lead and facilitate system, process improvement and project requirements workshops and resolve complex scoping issues and stakeholder conflicts.

Produce high quality business requirements from a functional and non-functional perspective that are accepted and approved within agreed timelines and objectives.

Identify key stakeholders and resources needed across the business and third parties to support the successful delivery of accurate and detailed business requirements from a project and change perspective.

Support other Business Analysts within the team to enhance quality and standards of department output and delivery to achieve project and change objectives.

Work to agree policy and procedures and where applicable contribute to the continuous development of business procedures and operating frameworks.

Conduct business impact assessments as required.

Lead and facilitate system, process improvement workshops and resolve complex scoping issues and stakeholder conflicts.

Work at a senior level, engaging with a wide range of stakeholders across the Group and third parties.

Be seen as the business SME on RPA technologies with aim to identify opportunities for RPA usage, documenting business benefits and business cases, documenting quality business requirements and project managing through the delivery with other core change teams. 

Ensure effective data analysis and reviews are carried out to support the business case, proposed projects and system requirements.

Delivery of end to end traceability against quality business requirements and system/functional specifications using appropriate tools and templates.

Collaborate in the planning, design, development and deployment of new applications and enhancements to existing applications.

Engage with key stakeholders to influence the solution of design to meet business goals, scope and strategy requirements clearly documenting and managing identified risks and key decisions needed timely and effectively. 

Establish clear understanding of the business objectives and develop knowledge across core business processes, products and systems to provide advice and communicate in both a technical and user friendly language.

Contribute to project documentation and planning documents e.g. PID’s / RAID’s / milestone and project plans.

Conduct research into system issues and products as required, making recommendations for the best options available to business to meet objective.

Prepare and provide regular reporting/status reports against agreed delivery timelines clearly documenting progress, any risks & issues against the delivery.

Collaborate and conduct research on software and hardware products and services to justify recommendations and to support purchasing efforts in line with Vendor Management policy and procedures.

Provide source material for preparation and maintenance of user manuals and other related documentation.

Work to the agreed Group quality framework to ensure process risk is mitigated and where needed correct corrective action plans are in place to prevent re-occurrence.

Where applicable, line manage and coach all direct reports, including all aspects of performance management, development, conduct, sickness management, appraisals, employee administration and recruitment 

Maintain the company’s compliance standards and ensure timely completion of all mandatory on-line training modules and attestations

Contribute to Project documentation and planning documents e.g. PID’s / RAID’s / milestone and project plans.

Ability to conduct research into system issues and products as required.

Prepare and provide regular reporting / status reports against agreed delivery timelines clearly documenting progress, any risks & issues against the delivery.

Identify key stakeholders and resources needed across the business and third parties to support the successful delivery of accurate and detailed business requirements from a project and change perspective.

Collaborate and conduct research on software and hardware products to justify recommendations and to support purchasing efforts in line with Vendor Management policy and procedures.

Liaise with in-house staff responsible for maintenance and development of existing systems

Provide source material for preparation and maintenance of user manuals and other related documentation.

Deliver an effective and robust quality framework for function to ensure process risk is mitigated and where needed correct corrective action plans are in place to prevent re-occurrence.

Prepare Project and change business cases and project initiation documents ensuring scope, benefits, resource, and costs are fully understood and clearly documented before any project initiation is taken forward.

Support with internal and external audit reviews ensuring deliverables and findings are addressed timely. 

Deputize for Line Manager as required and complete ad-hoc duties as outlined by Line Manager. 

Maintain the company’s compliance standards and own compliance training

Qualification: 

Graduation from a recognized university is essential

BCS in Business Analysis at a professional level or equivalent qualification is essential

Prince 2 Practitioner or equivalent qualification is desirable

Experience Details

3 years in a senior Business Analysis positon with key experience focusing on saving and mortgage products within the Financial Services industry is essential

Extensive practical knowledge in importing data for use in reporting, spreadsheets, graphs and flow charts is essential.

Excellent communication skills both written and verbally is essential.

Previous experience working with RPA technologies,  automation or workflow solution is essential

Previous experience working with offshore operations in the UK is desirable 

Apply
Migrations and Change Manager
18/07/18
Experience
3 years previous experience in change management is essential
Qualifications
Graduation from a recognized university is essential

Responsibilities:

Lead and champion the development of the Strategic Operations Function consisting of account system migrtions capabilities, business analysts, Ops transformation  and automation teams to meet the short and long term business needs and capabilities across the Group bringing external perspectives, identifying and promoting best practices and procedures.

Provide site management and administrative support to UK teams specifically for the change management team to meet the short and long term business needs and capabilities across the Group bringing external perspectives, identifying and promoting best practices and procedures. Understanding and input into the Group Project and Change policy and procedures and ensuring compliance.

Able to work at a detailed and high level promoting understanding of business processes and practices, engaging with a wide range of stakeholders across the Group to report on findings and areas of opportunity identified through process reviews and industry assessments.

Development and documenting the required framework and procedures surrounding areas of responsibility while also ensuring a robust quality framework is in place for areas of responsibility.

Core objective relating to transition account and system data successfully across system and implement effectively with the business for Savings and Lending processes, transition of processes or initiation of new processes within the Group associated within intracompany migrations and management and prioritisation of small process and system changes.

Supporting the analysis and set up of new divisions and system configuration on the Group servicing system

Owning and maintaining the Group procedures relating to migrations and acquisition activity,

Report on identified process efficiencies and improvements raised or identified through the small change process from a processing and customer perspective and validating through business realization.

Maintaining the prioritisation of change requests to align to the scheduled release cycles for all core business systems.

Chair the relevant committee and steering groups which support the areas of responsibility.   

Work closely with the operations teams to ensure all business requirements are fully understood, captured accurately and approved by key stakeholders.

As an ‘Operational Champion’ work closely with other key business functions required delivering the initiative/project and ensuring the operational requirements are accurately translated to all design and delivery of the solution obtaining the necessary approvals and sign offs.

Ensure all project documentation is accurately reflected and kept up to date at all times.  All project documentation and outputs to be aligned to the agreed business policy and procedures.

Actively support the tracking of actions logs and tasks lists ensuring the project stays on track. If any deviations against the plans occur, ensure these are escalated appropriately and timely. 

Conduct accurate and timely status report for all project and activity within area of responsibility.

Carry out reviews to ensure that any technical specifications required for the initiative/project is built to reflect the needs set out in the business requirement document and seek the operational acceptance of this solution through traceability.

Co-ordination and management of agreed meetings and workshops ensuring minutes are a true reflection of the meeting and agreed discussions and actions.

Support the business through business readiness, dry runs, schedule of events and ‘Go-live’  stages of the project or change and post live issues within the warranty period

Conduct and input into lessons learned sessions with all stakeholders involved in the project.  Ensure all lessons are analyzed, feedback and where possible approaches changed/adopted to help the journey of the next initiative/project. 

Conduct and co-ordinate end to end process reviews aiming for optimal and effective process outcomes for the business and customer.

Regular and accurate production of key management information and reporting for areas of responsibility. 

Carry out effective R&D for process change opportunities to establish process improvement recommendations to improve processing across Operations and for all processing carried out by OSBi.

Ensure all work activity has robust and achievable project and resource plans to support delivery for projects owned by the team or where support is being given for other business projects.

Assigning ownership of activities to ensure delivery, reporting on any potential or identified risks timely  

Input and maintain assigned RAIDD and action items assigned to the team.

Producing and maintaining effective milestone and project plans against agreed project objectives and tracking delivery against agreed plans.

Support the Business Automation and Transformation team in UK and Bangalore making recommendation for best processing opportunities to remove manual workaround and processing risk.

Engagement with the Training team to documenting and review training material relating to servicing processing changes. 

Line Management & development responsibility for team ensuring monthly appraisals are completed and focus is given to the ongoing development and training of team to agreed quality standards and KPIs.

Completed data analysis reviews as required to assess information to make recommendations towards process reviews and business cases. 

Support with process reviews and internal and external audit reviews.

Ensure all Treating Customer Fairly requirements are met.

Deputize for Line Manager as required and complete ad-hoc duties as outlined by Line Manager. 

Maintain the company’s compliance standards and own compliance training

Qualification: 

Graduation from a recognized university is essential     

Prince 2 foundation/practitioner, PMI or other project management or Change qualification is essential

Lean six sigma yellow belt is desirable  

Experience Details

3 years previous experience in change management  is essential 

3 years  previous Line Management and supervising of staff in a project and business analyst role is essential

2 years  previous experience of managing a Process and operational transformation is essential

Apply
AWD Developer
25/07/18
Experience
4 years previous experience working in any of the BPMN technologies
Qualifications
Graduate or Post Graduate in Computers

Responsibilities

Design and develop workflows / processes using OSB process automation tools (AWD) and follow standards agreed/ Maintained by OSB Business Process Innovation team.

Analyse, Design and undertake maintenance of existing workflow, process ect upon request from stakeholders, end users and follow the standards agreed / maintained by OSB Business Process Innovation team

Liaising with all stakeholders, project managers and line managers for the timely completion of tasks / projects at all stages of development / Projects

Follow ‘best practice’ in the development and implementation of software. Produce all necessary document, analytical / statistical reports etc. and report any breach to line managers.

Provide support to IT systems end users on AWD and related software, applications and services through service desk software, phone or by any electronic methods within the agreed SLAs.

Monitor and maintain automated processes, robots, systems etc and report and resolve any issues reported or liaise with service owners and other technical support teams 

Keep abreast of latest industry developments in terms of hardware and software. Advises and makes recommendations accordingly.

Communicate any training requirements to your line manager.

Undertake any other duties, commensurate with grade and job title, requested by Line Manager or above. 

Qualification

Graduate or Post Graduate in Computers

Experience Details

4 years previous experience working in any of the BPMN technologies available in the market.

4 years experience working as a developer in any of the BPMN technologies.

4 years demonstrable experience at working independently and communicating at all levels.

Apply
DPR Technical Support Analyst
25/07/18
Experience
5 years’ previous experience (Technical Support)
Qualifications
Any IT Degree or Diploma

Responsibilities

Investigation or Triage of all incidents reported on the servicing application and resolve where possible

Escalate tickets and coordinate resolution where the issues resolved at first level

Maintain service desk tickets with updated and communications among application support team, business stakeholders and supplier

Lead / co-ordinate all resolutions and closure of Phoebus support tickets within agreed SLA’s.

Raise any Operations JIRA’s for any tickets that require the third party software suppliers input.

Undertake any other duties, commensurate with grade and job title, requested by Line Manager or above.

Contribute to personal performance and development reviews and planning. Fully engage in any personal training and development activity that is agreed

Ensure all Treating Customer Fairly requirements are met.

Qualification

Any IT Degree or Diploma

Experience Details

5 years’ previous experience (Technical Support) supporting business critical application preferable in banking and financial service industry

Must have ability to triage product related issues, debugging, investigating database and other related issues

Demonstrable experience at working independently and communicating at all levels both technical and non-technical is essential.

Previous experience working with Phoebus or similar products is desirable.

Apply
Phoebus Technical Support Analyst
25/07/18
Experience
5 years’ previous experience (Technical Support)
Qualifications
Any IT Degree or Diploma

Responsibilities

Investigation or Triage of all incidents reported on the servicing application and resolve where possible

Escalate tickets and coordinate resolution where the issues resolved at first level

Maintain service desk tickets with updated and communications among application support team, business stakeholders and supplier 

Lead / co-ordinate all resolutions and closure of Phoebus support tickets within agreed SLA’s.

Raise any Operations JIRA’s for any tickets that require the third party software suppliers input.

Undertake any other duties, commensurate with grade and job title, requested by Line Manager or above.

Contribute to personal performance and development reviews and planning. Fully engage in any personal training and development activity that is agreed

Ensure all Treating Customer Fairly requirements are met.

Qualification

Any IT Degree or Diploma

Experience Details

5 years’ previous experience (Technical Support) supporting business critical application preferable in banking and financial service industry

Must have ability to triage product related issues, debugging, investigating database and other related issues

Demonstrable experience at working independently and communicating at all levels both technical and non-technical is essential.

Previous experience working with Phoebus or similar products is desirable.

Apply
Bastion Technical Support Analyst
18/07/18
Experience
4-5 Years experience of AS400 iSeries analysis, Support is essential.
Qualifications
BE / B. Tech / MCA / MSc Computer Science/Science Graduate

Responsibilities

Primary responsibility of this role is to do triage on issues reported on maintenance programs (addressing the immediate customer / user impact), root cause and trend analysis, management of issues / queries raised, documenting and communicating outcomes, recommending and documenting fixes / enhancements.

Unit testing of code developed by peers and self. Document the test results and work with development colleagues to fix the issues and support release of bug free code to testing team.

Under take development tasks under the guidance of senior developers with in the group where bug fixes etc. are required and or support senior developer on projects.

Identify ideas to improve system performance and user experience.

Support building  functions / technical specification and related documents as per the SDLC process followed by the team (e.g. release notes)

 

Qualification

BE / B. Tech / MCA / MSc Computer Science/Science Graduate

Excellent spoken and written communication skill

Ability to communicate at all levels

Experience Details

4-5 Years experience of AS400 iSeries analysis, Support is essential.

Experience in handing critical incidents, RCA etc.

Good knowledge on RPG / RPG LE, Free Format, CL/CLLE, DB2. 

Knowledge of RPG_XML suite, Web services integration will be preferable

Apply
Bastion Developer
18/07/18
Experience
5-7 Years experience of AS400 iSeries development/ programming is essential.
Qualifications
BE / B. Tech / MCA / MSc Computer Science/Science Graduate

Responsibilities

Development of technical specifications and plans. Analyse user requirements and convert requirements to design documents. Make good technical decisions that provide solutions to business challenges

Develop, Unit test, Peer review and implement new programs. 

Develop web-services to integrate with other applications/systems.

Facilitate root cause analysis of system issues. Work with experienced team members to conduct root cause analysis of issues, review new and existing code and/or perform unit testing.

Identify ideas to improve system performance and user experience.

Support building functions / technical specification and related documents as per the SDLC process followed by the team.

 

Qualification

BE / B. Tech / MCA / MSc Computer Science/Science Graduate

Excellent spoken and written communication skill

Ability to communicate at all levels

Experience Details

5-7 Years experience of AS400 iSeries development/ programming is essential.

Strong knowledge on RPG / RPG LE, Free Format, CL/CLLE, DB2, Web service integration, stored procedures.

Knowledge of IBM Data Studio will be preferable.

Apply
Sr.MIS Analyst
18/07/18
Experience
48 months previous Excel and VBA automation experience is essential
Qualifications
Graduate or Diploma in Computers is a must.

Responsibilities:

Deliver high quality, accurate and timely MI, working with the business requestors and Operations Transformation management to ensure MIS is developed in line with requirements and business prioritisation.

Working closely with IT support functions to ensure MI environments are set up for and utilised for the MIS development cycle. 

Working within the operations - Translating business requirements into quality MI solutions that meet business needs.

Organisation of own work load inline with agreed prioritisation and MIS development schedule.

Ensuring good governance and quality standards for the creation, replication and end user delivery of MIS to the business requestors.

Providing ongoing support to manage MIS defects and issue triage

Maintain the company’s compliance standards and own compliance training in terms of MIS

Qualification

Graduate or Diploma in Computers is a must.

Experience Details

48 months previous Excel and VBA automation experience is essential

48 months previous designing and developing VBA reporting is essential

36 months previous SQL experience is essential

Added advantage if have a knowledge on  Business Objects and the data warehouses through design and build of universes, creation of datasets and high quality reporting

 

 

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IT Risk Assurance Officer
18/07/18
Experience
5 years previous experience in IT Risk assurance is essential
Qualifications
CRISC or CISA qualifications desirable

Responsibilities 

Review the IT/ITSec Risk logs for mitigated risks that need assurance checks and develop a plan of assurance audits.  Recheck mitigates using the assurance review date for that control.

Review system alerts, system success/failure reports to ensure systems and controls are working correctly.  Investigate anomalies and escalate to the correct IT teams.

Work in conjunction with Operational Risk to ensure business to IT risks are adequately protected with the necessary assurance reviews.

Book the necessary pre audit meetings with the internal IT risk assurance auditor and business stake holder for those systems.

Maintain and update the IT Risk Assurance policy ensuring changes are recorded and version controlled.

Record and monitor implementation of actions to resolve failed assurance reviews where the control has failed to be effective.  Maintain a log of any such failures and ensure a suitable fix to the control is tracked and re-assured successfully.

Delivering assurance for IT controls in projects where required.

Building relationships and maintaining regular dialogue with key stakeholders across IT.

Contribute to IT Risk meetings using Risk assurance MI to help guide the Risk team towards further improvements of controls. 

Maintain the company’s compliance standards and ensure timely completion of all mandatory on-line training modules and attestations

Qualification

CRISC or CISA qualifications desirable

Experience details

5 years previous experience in IT Risk assurance is essential

5 years previous experience with ITSec risk is desirable

3 years previous experience in a Financial Services IT department is desirable

3 years previous experience in carrying out IT audits around risk to systems is essential

2 years previous experience in IT Disaster recovery and Business continuity is essential

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Team Lead Web Development
18/07/18
Experience
5 years of experience in Web technologies is essential
Qualifications
Degree level education in relevant subject

Responsibilities

CMS such as Sitefinity, Umbraco etc. -  minimum 1 year of experience

Backend programming language – Asp.net and Asp.net MVC framework – minimum 4+ year of experience

HTML5, CSSS3, JavaScript, jQuery, Bootstrap, Ajax, XML, JSON – 4+ years of experience

Version control such as GIT, SVN

Third party intergeration ASP.net 

Third party tool integrations such as spreadsheetgear, Dot Mailer etc.

Basic SEO related web development – such as meta tags for SEO, sitemap, robots, heading tags, website optimization

Creating  Documentations and Process flow implementations

Web security

Web release and IIS server knowledge for the setup and deployments

Qualification

Degree level education in relevant subject

Good standard of English

Experience Details

5 years of experience in Web technologies is essential

4+ years previous experience in web development is essential

4+ years previous experience in any of the frameworks such as Bootstrap, Foundation, jQuery etc. and CMS systems is essential

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Process Lead
18/07/18
Experience
Experience using SPSS or similar analytics/modeler tool – detailed level.
Qualifications
Degree level education in relevant subject

primary responsibilities are to ensure the delivery of key reporting analytics to the Group by providing insight, intelligence and recommendations to senior stakeholder’s and executives, via sophisticated analytics tools ensuring Group performance is monitored and objectives and targets are met.

The role holder will manage the accuracy and security of all business and customer data held by the directorate,

Will work across teams to provide timely and accurate business intelligence to aid decision making,

The role will play a proactive part in developing the bank’s origination and retention strategies, by ensuring decisions are based on robust and appropriate data analytics and sciences,

Support the banks marketing activities by providing timely and accurate customer data, including data held on transactional history.

The remit of this role spans across the OneSavings Bank Group covering all subsidiaries and locations in the UK, Savings and Borrowing - providing a breadth of knowledge and understanding across the whole business.

The role holder will work closely with senior stakeholders and Executives to ensure that Product and Sales teams objectives are met, providing both regular insight analysis and recommendations to achieve targets.

Responsibilities

Responsible for delivering high quality insight reporting to help plan future direction, assess performance, understand and mitigate risks

Manipulate and extract data from Data Warehouse using SQL queries

Provide technical leadership to the OSBI team, ensuring best practice and standards are maintained throughout the analysis development

Champion the use of analytical toolsets within the business, identifying opportunities for automation and reducing the reliance on manual intervention

Deliver deep dive analysis of customer behavior using statistical and empirical analytics - Use analysis to deliver both tactical and strategic activity – monitoring post performance.

Work closely with key stakeholders at all levels of the business to help plan future direction, assess performance, understand and mitigate risks

Seen as the data expert when representing the department at both internal and external meetings

Understand the customer lifecycle, including retention, ensuring that good customer outcomes are achieved as well as commercial objectives

Ownership and co-ordination of ad-hoc data requests and managing stakeholder expectations at all times,

Design and implement best practice processes and controls for data storage, analysis and transmission to third parties.

Maintain the company’s compliance standards and own compliance training.

Qualification

Degree level education in relevant subject

Good standard of English

 

Experience Details

SQL - detailed

Experience using SPSS or similar analytics/modeler tool – detailed level.

Business Objects tool - detailed

Data manipulation techniques in Microsoft Excel – detailed

Data management - detailed

Crisp-DM or other development methodology – detailed

Predictive modelling – detailed experience

Data mapping and presentation skills - detailed

 

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Financial Analyst-Statutory
18/07/18
Experience
0 – 2 years experience is essential
Qualifications
Graduate degree in Finance / Commerce is essential

Reliability and integrity

Smart appearance with a confident, mature attitude

A concern for quality, accuracy and attention to detail

The ability to co-operate and work effectively as part of a team

The ability to work effectively under pressure

Good administration skills

Highly organized with the ability to prioritize and manage own workload

Excellent communication skills and a good telephone manner

A common sense approach with the capacity to use initiative within guidelines

Computer literate with good word processing and spreadsheet skills. The ability to learn internal computer systems.

Responsibilities

Responds to all enquiries, whether received by telephone, in writing or made in person efficiently and in accordance with the bank standards of service

Shares the responsibility with other Finance Analyst  to balance the daily movements on the Share and mortgage books held by the society

Responds promptly and efficiently to queries from branches, agents and other departments relating to investment accounts and other finance related matters

Regularly reconcile key control accounts and report balances and variances to the correct line manager

Ensures that the bank  records are accurately updated and maintained

Balance the banking from various statements on a daily and monthly basis

Deal with standing orders and clear suspense account on both investment and mortgage accounts

Review and correct penalties on investment accounts

Monitor and control regular reconcile key control accounts and report balances and variances to the correct line manager

Ensures the timely communication of information to colleagues and line management

Undertakes any other duties, commensurate with grade and job title, requested by Supervisor/Line Manager or above

Qualification

Graduate degree in Finance / Commerce is essential

Post graduate degree in Finance / Commerce is desirable.

Experience Details

0 – 24 Months experience is essential

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Team Leader-HR Operations
18/07/18
Experience
6 Years of experience in entire HR gamut is essential
Qualifications
MBA-HR

Possesses strong communication and interpersonal skills and has the ability to quickly establish credibility and rapport with business leaders to achieve results.

Strong business and HR acumen, including strong problem solving skills, critical thinking, and self-initiative.

High quality document and report preparation.

Excellent communicator

Payroll process and management is essential

Strong Analytical ability

Excellent computer skills and proficiency in excel.

Responsibilities

Tracks the employees’ adherence to the company attendance policy by tracking all non-protected leave, also responsible for adhering to all applicable laws in relation to leave and overtime.

Prepare and maintain company salary structure, job documentation, and job evaluation systems. 

Prepare, process and distribute payroll processing and also the statutory administration services with regard to the employment

Administer and explain insurance benefits to employees, serve as liaison between employees and insurance agencies. 

Provide advice, assistance and follow-up on company policies, procedures, and documentation.  

To guide and mentor the staff reporting to you and ensure that all the tasks are handled effectively with minimum errors. 

Schedule skip level meetings with employees; hearing and resolving employee grievances; counseling employees and supervisors.

Ensures legal compliance by monitoring and implementing applicable human resource legal compliances; conducting investigations; maintaining records etc. 

Complete human resource operational requirements by scheduling and assigning employees; following up on work results.

Maintain historical human resource records by designing a filing and retrieval system; keeping past and current records.

Use metrics to create reports and identify areas of improvement

Ensure timely payment of all applicable statutory payments such as PF, ESIC etc.

Ensure timely filling of various statutory returns applicable.

Timely vendor payment and communication to vendor and other employee stake holder.

Ensure organization’s payroll is processed in a timely and accurate manner.

Conduct performance review of the subordinates regularly and coach them to provide effective performance.

Coordinate with managers on employee related activities – expectations, performance, PIP, retention, issues, etc

Manage HRMS application – ensure data is updated accurately and on time

Effective use of the system to automate most of the manual process.

Perform other duties as assigned by the Line Manager or above from time to time.

Qualification Details

MBA-HR

Experience Details

6 years experience in entire HR gamut is essential

12 months’ experience as Team leader is essential

Experience of corporate is essential 

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Process Trainer-Lending
18/07/18
Experience
5 years of overall experience in International Customer Service
Qualifications
Graduate in any discipline is a must

The principal purpose is to support the Training Manager to train and develop of a cadre of employees equipped to drive the performance and success of the Bank going forward.

Responsibilities

To accurately identify and assess organizational, departmental, and program needs.

To coordinate with Manger – Training on conducting process and systems training,  soft-skills and compliance  customer facing -based training for all the employees.

To implement and supervise the training plans developed by Training Manager. 

Assure the application of effective training principles. 

To develop content for training classes  in coordination with Manager – Training.

To explore the method of standardizing the training imparted to departments and provide a standard training approach throughout. 

Use effective interpersonal communication techniques.

Perform other duties as assigned by the line manager from time to time.

Report out on training progress and have a keen eye for details

Stakeholder management Perform other duties as assigned by the line manager from time to time. 

Qualification Details

Graduate in any discipline is a must.

Certification or Diploma in Training will be preferred.

Experience Details

At least 5 years of overall experience in International Customer Service.

2 - 3 yrs of experience in process training.

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