Careers at osbIndia

At osbIndia our greatest assets are the people in our organisation. It is natural for us to encourage our people to maximise their potential. We provide an effective platform for skills development through internal and external training programs - both in India and in UK.

As a business, we provide opportunities for our people to move across functions, and gain multi-process exposure through internal job postings. We also provide lateral growth opportunities into functions such as Training, Quality and IT.

In addition to creating a challenging and rewarding environment, osbIndia offers a very healthy and friendly work environment.

If you are looking for a challenging career we would love to meet you!

Operations Transformation Officer
The key purpose of this role is to support the operational functions across the Group to deliver and embed key initiatives designed to maximise opportunities for growth and standardisation. Responsibilities • Work closely with the operations teams to ensure all business requirements are fully understood and captured accurately. • Act as an ‘Operational Champion’ ensuring the agreed initiatives are accurately translated into requirements that fit the business’s problem statement and future needs. • As an ‘Operational Champion’ work closely with other key business functions required to deliver the initiative/project and ensure the operational requirements are accurately translated to all design and delivery of the solution obtaining the necessary approvals and sign offs. • Ensure all project documentation is accurately reflected and kept up to date at all times. All project documentation and outputs to be aligned to the agreed business policy and procedures. • Actively support the tracking of actions logs and tasks lists ensuring the project stays on track. If any deviations against the plans occur, ensure these are escalated appropriately and timely. • Conduct accurate and timely status report for all project and activity within area of responsibility. • Carry out reviews to ensure that any technical specifications required for the initiative/project are accurate to reflect the needs set out in the business requirement document and seek the operational acceptance of this solution. • Support the business in creating robust, accurate process manuals as a result of the change. • Co-ordination and management of agreed meetings and workshops ensuring minutes are a true reflection of the meeting and agreed discussions and actions. • Support the business to develop an effective quality framework to ensure that customer outcomes, service levels and key controls and quality measures meet the required standards as a result of the change. • Support the business through ‘Go-live’ & Post Go-Live • Help support the co-ordination of all lessons learned forums with all stakeholders involved in the project. Ensure all lessons are analysed, feedback and where possible approaches changed/adopted to help the journey of the next initiative/project. • Conduct and co-ordinate end to end process reviews aiming for optimal and effective process outcomes for the business and customer. • Support with the Operational quality Assurance framework ensuring all risks and issues are managed effectively and have robust corrective action plans. • Regular and accurate production of key management information and reporting for areas of responsibility. • Maintain the company’s compliance standards and own compliance training Experience • 12m previous experience working within a Retail Banking and/or Mortgage originations &/or servicing environment is essential • 12m previous experience in a Senior Savings Operational role is essential • 12m experience in business analyst or project management experience is desirable Knowledge • Basic knowledge of Visio and Process Mapping is desirable • Intermediate knowledge in Microsoft Word, Excel & Power Point is essential • Good working knowledge of TISA is essential • Good knowledge of the general project lifecycle and a variety of project approaches is desirable Qualifications • GSCE/GCE qualifications in both maths and English are essential • Prince 2 foundation/practitioner, PMI or other project management qualification is desirable
QA Engineer
We are building a agile team and need a quality assurance professional which can be part of the team and ensure the quality of the deliverable. Responsibilities • Review and analyse system specifications and user stories • Collaborate with team to develop effective strategies and test plans • Execute test cases (manual or automated) and analyse results • Evaluate product code according to specifications • Report bugs and errors to teams • Help troubleshoot issues • Conduct post-release/ post-implementation testing • Work with cross-functional teams to ensure quality throughout the software development lifecycle. Experience • 4 to 6 years of relevant experience in manual Software testing and Automation testing (1 year) • Web application understanding and testing experience of 2 years • Experience in testing application involving web services. • Expert understanding of regression and integration testing • Willing to do both manual and automation testing in agile environment. • Experience in using SOAPUI and Postman tool for testing web services. • 1 year to 6-month experience working with web automation framework like, watir (pronounced water), Selenium, Sahi, Golem. Knowledge • Deep knowledge of quality practices. • Knowledge of Testing techniques and Agile testing understanding. • Web services (SOAP, Rest) and techniques to test it. • Automation knowledge and ability to create reusable framework. • Automation through C# is Key advantage. Qualifications • B. Tech Computer Science/ MCA
Sr. AWD Developer
The AWD Developer will act as first line support for all Phoebus BAU live queries. They will be responsible for the resolution and closure of all support tickets as well as management of these tickets. Job Description Send me Jobs like this 1. Position: AWD -Workflow Developer Experience : 4+ years experience in BPMN Based Development ( Pega, Tibco, IBM BPM,Bizagi, AWD or similar tool) No Of Position: 2 CTC- As per Market Standards Description: -Should have experience in Process Mapping, Documentation with working experience in BPMN. BPMN 1.0, PEGA, Bizagi 2. Position: AWD -Support Analyst Experience: 1 to 3 years experience in BPMN Based Support role( Pega, Bizagi,Tibco, IBM BPM,AWD or similar tool) No Of Position : 1 CTC- As per Market Standards Description: Person should have application support back ground who will eventually be moved to development after understanding their potential and performance over a period of time -Flexible to work on UK Shifts ( 12:30pm -9:30pm) -Candidate should have sound communication skill. -Notice period should not more than 30 days.
AM-MI Systems Development & Maintenance
An MI Manager at OSBI will provide BI & Analytical advisory, support and delivery capabilities to wider back office operations working along side BI developers, SQL Developers, VBA programmers and Operations Managers. Core Responsibilities • Provide technical support for existing reports, dashboards, or tools • Create or review technical design documentation to ensure the accurate development of reporting solutions. • Document specification for business intelligence or Operational Reports, dashboards, or other outputs • Create business intelligence tools or systems, including design of related databases , spreadsheets or outputs • Work with Service Management and application support functions to maintain or update shared BI tools / Systems / Databases / Methods etc. • Understand the internal / external data landscape and work with respective data owners (Systems) to make data available and to ensure data integrity • Disseminate information regarding tools, reports, or meta data enhancements via training and stake holder groups • Implement, conduct or coordinate quality tests on Reports / Data being produced from various sources • Maintain library of documents, templates, or other reusable assets • Support and manage all development activities under the OSBI SDLC process and maintain ISO 27001:2013 and ISO 9001:2008 key controls. • Manage and support all internal and external audit requirements Experience Requirements • 8+ years of experience in implementing enterprise software solutions and data analytics / reporting proficiency • 3+ years of experience managing a team of young / dynamic developers • Previous experience working with Banking / Financial Services Industry Knowledge Requirements • Proven experience in developing and supporting SAP BI and Business Objects reporting capabilities • Proven experience in SQL reporting services AND OR VBA programming • Proven experience in developing and supporting one or more major analytical tools • Strong competency working with SQL Server Database as a data source • Experience / Knowledge in next generation data warehouse techniques / tools (e.g. SAP BW / HANA) Required Qualifications/Certifications • BE / B Tech on information systems or any other IT Systems • Preferably holding SAP BI Certifications
IT Risk Assurance Officer
The role is responsible for risk assuring IT controls following the OSB IT Risk assurance framework The IT Risk assurance function follows a 3 line of defence model with assurance contributing to the 3rd layer. • Manage the collation, analysis and reporting of completed assurance audit reviews, identifying key control weaknesses, failures, improvements, follow-up activity and remedial planning. • Perform regular assurance reviews for IT departments to ensure compliance with the IT risk assurance policy and IT risk controls. • Work with internal audit to develop a unified approach ensuring risk assurance reviews complement internal and external audits. • Occasional travel will be required to OSB’s head office locations in the South East of England. Core Responsibilities • Review the IT/ITSec Risk logs for mitigated risks that need assurance checks and develop a plan of assurance audits. Recheck mitigates using the assurance review date for that control. • Review system alerts, system success/failure reports to ensure systems and controls are working correctly. Investigate anomalies and escalate to the correct IT teams. • Work in conjunction with Operational Risk to ensure business to IT risks are adequately protected with the necessary assurance reviews. • Book the necessary pre audit meetings with the internal IT risk assurance auditor and business stake holder for those systems. • Maintain and update the IT Risk Assurance policy ensuring changes are recorded and version controlled. • Record and monitor implementation of actions to resolve failed assurance reviews where the control has failed to be effective. Maintain a log of any such failures and ensure a suitable fix to the control is tracked and re-assured successfully. • Delivering assurance for IT controls in projects where required. • Building relationships and maintaining regular dialogue with key stakeholders across IT. • Contribute to IT Risk meetings using Risk assurance MI to help guide the Risk team towards further improvements of controls. • Maintain the company’s compliance standards and ensure timely completion of all mandatory on-line training modules and attestations Experience Requirements • 5 years previous experience in IT Risk assurance is essential • 5 years previous experience with ITSec risk is desirable • 3 years previous experience in a Financial Services IT department is desirable • 3 years previous experience in carrying out IT audits around risk to systems is essential • 2 years previous experience in IT Disaster recovery and Business continuity is essential Knowledge Requirements • 5 years knowledge of IT infrastructure including network devices, servers and backup systems • 2 years knowledge of IT Security systems • 3 years IT risk management experience Required Qualifications/Certifications • CRISC or CISA qualifications desirable
Process Trainer-Savings
The principal purpose is to support the Training Manager to train and develop of a cadre of employees equipped to drive the performance and success of the Bank going forward Responsibilities • To accurately identify and assess organizational, departmental, and program needs. • To coordinate with Manger – Training on conducting process and systems training, soft-skills and compliance customer facing -based training for all the employees. • To implement and supervise the training plans developed by Training Manager. • Assure the application of effective training principles. • To develop content for training classes in coordination with Manager – Training. • To explore the method of standardizing the training imparted to departments and provide a standard training approach throughout. • Use effective interpersonal communication techniques. • Perform other duties as assigned by the line manager from time to time. • Report out on training progress and have a keen eye for details • Stakeholder management • Perform other duties as assigned by the line manager from time to time. Experience • At least 5 years of overall experience in International Customer Service and 2 - 3 yrs of experience in process training. Knowledge • Intermediate level skills in Microsoft Word and Excel are essential • Basic knowledge of UK mortgage and/or savings products is desirable
Analyst – Risk Analytics
The role holder will be responsible for supporting ad hoc analytical requests across all risk types (i.e. credit, market/liquidity, operational, conduct risk e.t.c), made by the UK based risk and compliance functions and wider business stakeholders as required. Responsibilities The role holder will be responsible for: • Ad hoc risk analysis (supporting all risk types i.e. credit, market and liquidity, operational and conduct risk). • Thematic risk specific deep dive reviews and controls testing across the business risk functions as required. Experience • 2+ years’ experience of owning and running regular ad hoc risk analysis. • 1+ years previous experience using SAS/SQL or an equivalent i.e. WSP. • Advanced excel user (i.e. proficient user with respect to Vlookups, VBA, other excel formulas) essential. • Proficient user of Microsoft PowerPoint, creating presentations for senior management. • 1+ years’ experience of undertaking a risk related role within a retail consumer finance business is desirable.• Knowledge • Knowledge of risk management within the banking / financial services sector. Qualifications • A university degree in a quantitative field (i.e. Mathematics, Physics or Engineering) is essential.
Compliance Officer
Responding to all inquiries, whether received by telephone, in writing, by e-mail or made in person efficiently, professionally and within any specified timescales. Responsibilities: • Coaching and training of new and existing employees, sharing of knowledge and tips with immediate colleagues. • To undertake any other duties, commensurate with grade and job title, as requested by the supervisor/line manager. • To bring to the immediate attention of an appropriate line manager any problems or issues, such as a complaint, potential fraud, a health and safety issue, a breach of policies etc. • To ensure the timely communication of information to colleagues and line management Education and/or Experience • Minimum level of education: Graduation in any field. • Diploma or any courses in Compliance is preferred although not essential. • Should be a confirmed employee. • Should have worked in UK financial services firm. Key areas of responsibilities • Assist the LM/TL with administrative tasks • Assist the LM/TL in preparing appropriate information for complaints monitoring, received & dealt with in India / UK • Filing of Manual updates for TCF, Financial Crime Prevention Manual etc. • To co-ordinate on compliance tests that are to be conducted and assist in preparing training material to facilitate the same • Assist the compliance department in compilation of Board Papers • Assist the compliance department in compliance monitoring schedule • Maintain the Complaints Register and other reports • You will undertake any other duties commensurate with grade and job title requested by your LM/TL or above
L3 Support
This position is part of Indian team responsible for the support of a Windows and VMware based IT infrastructure. Core Responsibilities The L3 Role involves senior level troubleshooting / Root Cause Analysis (RCA) for areas including, but not limited to: • Technical leadership for all/assigned Windows related projects. • Ownership of problem and incident management, various audit compliance of the Windows environment for all Colt customers. • Ownership for all Windows and Virtualization Operations Support of OSB Systems • Develop and maintain procedures and working practices for the efficient and effective running of all tasks associated with operating and controlling installed hardware and software. • Ensures that appropriate software or specialist monitoring tools are used to maintain awareness and control of the hardware and software. • Conduct investigations on system performance, make proposals for improvements and implement them when appropriate. • Schedule and supervise all maintenance and installation work, including major configuration changes and upgrades. • Influences design and development of new and changed systems and services to optimise operational efficiency and contributes to definition of associated standards and techniques • Liaison with all managed service vendors like HP, VMware, Microsoft, Symantec etc., for management and support of Hardware, OS, Antivirus, other software & application/s. as when required • Work closely with own & other infrastructure team members across OSB, OSBIndia & Other Subsidiaries • Flexible to perform On-Call, Out of office hours activities, travel abroad for short term basis depending upon Business requirements Required Qualifications/Certifications • MCSE / MCP certified • Certification on VMware (VCP) certified • ITIL v3 qualification • MCA, BE or Computer Science Graduate. Experience Requirements • Minimum of 8 years with at least 5 years of relevant work experience Knowledge Requirements • In depth Technical knowledge of Windows Server 2008 / 2008 R2 / 2012 R2. • In depth Technical knowledge of Active Directory, Group Policy, DNS & DHCP. • Hands on knowledge of supporting remote L2 / L3 operational activities on Windows. • Good understanding & troubleshooting skills of server Hardware (HP Proliant, HP Blades, iLO, Cisco UCS) • Hands on knowledge on managing VMware VDI Infrastructure. • Hands on knowledge of patching process using WSUS. • Hands on knowledge of supporting monitoring tools SCOM & HP SIM. • Hands on knowledge on VMware vSphere Install and configure, Good understanding on Clusters, Datastores, Snapshots, clone, P2V, Templates, virtual switch, DRS & HA Policy. • Good understanding & working knowledge on Microsoft Cluster (MSCS) & NLB. • Good understanding & working knowledge on Antivirus solutions (TrendMicro, Symantec and MS forefront ) • Expertise in at least one of the following scripting along with SQL - Querying. VB, PowerShell, WMI.
Quality Analyst
The principal purpose is to evaluate calls and to ensure that quality standards and adherence to the policies and procedures of the organization are met. Responsibilities • Evaluate calls as per the set / laid procedures. • Giving performance feedback for evaluated calls. • Maintaining and establishing the overall quality strategy and approaching to determine, investigate, and resolve quality issues. • Identifying and leveraging opportunities to improve the quality management processes, systems, and standards. • Training and articulating the other departmental professionals regarding the benefits and need for quality checking. • Working closely with process managers and internal departments to resolve any quality issues. • Recommending modifications and changes, if any, to the appropriate departments. Experience • 1+ Years’ Experience as a Quality Analyst in a voice process for a Mortgage domain is mandatory. • Excellent oral, written and interpersonal communication skills. • Exceptional listening and analytical skills • Experience in a UK banking process would be an added advantage Qualifications • Any Graduate.
Financial Analyst
Provides a high standard of service to the Client and its subsidiaries in relation to finance related matters Responsibilities • Responds to all enquiries, whether received by telephone, in writing or made in person efficiently and in accordance with the bank standards of service • Shares the responsibility with other Finance Analyst to balance the daily movements on the Share and mortgage books held by the society • Responds promptly and efficiently to queries from branches, agents and other departments relating to investment accounts and other finance related matters • Regularly reconcile key control accounts and report balances and variances to the correct line manager • Ensures that the bank records are accurately updated and maintained • Balance the banking from various statements on a daily and monthly basis • Deal with standing orders and clear suspense account on both investment and mortgage accounts • Review and correct penalties on investment accounts • Monitor and control regular reconcile key control accounts and report balances and variances to the correct line manager • Ensures the timely communication of information to colleagues and line management • Undertakes any other duties, commensurate with grade and job title, requested by Supervisor/Line Manager or above PERSON SPECIFICATION: Financial Analyst - India Applicants must be able to demonstrate the following skills, competencies and experience: • Reliability and integrity • Smart appearance with a confident, mature attitude • A concern for quality, accuracy and attention to detail • The ability to co-operate and work effectively as part of a team • The ability to work effectively under pressure • Good administration skills • Highly organized with the ability to prioritize and manage own workload • Excellent communication skills and a good telephone manner • A common sense approach with the capacity to use initiative within guidelines • Computer literate with good word processing and spreadsheet skills. The ability to learn internal computer systems Experience • 0 – 24 Months experience is essential Qualifications • Graduate degree in Finance / Commerce is essential • Post graduate degree in Finance / Commerce is desirable.
Technical L2 Support
No of Positions - 02 Qualification: Graduates in Computers, Experience: 4+Yrs experience with Good Communication. Description: Should have 4+ Yrs experience in Exchange Servers / Citrix, with VMWare & Windows for L2 Support.
Analyst - Savings
No of Positions - 4 Qualification: B.Com/BBA/BBM/M.Com/MBA – Finance. Experience: 0 – 3 Yrs with Good communication skills. Description: : Experience of Banking Domain in BPO is mandatory with good written and verbal communication.
Mortgage Analyst
No of Positions: 3 Qualification: Commerce Graduates Experience: 1 - 2 Yrs with Good communication skills. Description: Experience in Lending process is a must. Experience of UK Banking domain is desirable.
Customer Service Representative
No. of positions: 5 Qualification: Under Graduates/ Graduates. Experience: 0-3 Yrs. Description: Experienced in voice process is mandatory. Freshers with excellent communication skills can also apply.